| 課程代碼 |
C0D5DK01
|
| 課程中文名稱 |
商務觀光接待英語
|
| 課程英文名稱 |
English for Hospitality in Business and Tourism
|
| 學分數 |
2.0
|
| 必選修 |
選修
|
| 開課班級 |
四技英語二甲,四技英語二乙
|
| 任課教師 |
黃郁琇
|
| 上課教室(時間) |
|
週四
|
第7節
|
(W0505)
|
|
週四
|
第8節
|
(W0505)
|
|
| 課程時數 |
2
|
| 實習時數 |
0
|
| 授課語言 |
1.華語
|
| 輔導考證 |
無
|
| 課程概述 |
This course aims to provide a guide to developing the essential English in business and principle in language using. Through each topic, the learners learn the skills of the professional English in hospitality and how to interact with a guest comfortably.
Teach with the teaching aids, such as audio-visual
aid of multimedia, divide students into groups and practice, and discuss with each other. Place the same stress both on listening and speaking in order to reach the professional goal of fostering and training in English.
|
| 先修科目或預備能力 |
|
|
課程學習目標與核心能力之對應
|
| 編號 | 中文課程學習目標 | 英文課程學習目標 | 對應系指標 |
|
1
|
以主題式的課程內容，讓學生瞭解從出發前的準備與安排，到機場入關的程序，讓學生不只是在溝通上，甚至在旅遊實務上作相結合。
|
With the theme of the course content, students can understand the preparation and arrangement before the guest comes, and the procedures from the airport entry until the guest leaves, so that students can combine not only communication but also tourism practice.
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1 英文表達能力
|
|
2
|
引導學生利用自身的英文能力，經由教師的講解，以及各種情境的模擬，使學生能與顧客在停留期間溝通自如。
|
In order to guide students to use their English ability, through the teacher's explanation, and the simulation of various situations, students can communicate freely during the guest’s stay.
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3 專業英文
|
|
3
|
以實物、表演或看影片方式使教學活化、學員易吸收。
|
To revitalize the teaching and make it easily absorbed by students by means of physical objects, performances or watching videos.
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3 專業英文
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|
4
|
培養學生必備的英文能力，讓學生學到英文的同時也學習到企劃能力。
|
Cultivate students' English ability to arrange for each occasion needs.
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4 就業實務
|
|
| 就業力培養目標 |
| |
校指標 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
| |
專業知識 |
實務技能 |
資訊能力 |
整合創新 |
外語能力 |
熱誠抗壓 |
表達溝通 |
敬業合群 |
人文素養 |
服務關懷 |
| |
70% |
20% |
0% |
5% |
0% |
0% |
0% |
5% |
0% |
0% |
| |
系指標 |
1 |
2 |
3 |
4 |
5 |
9 |
6 |
7 |
8 |
10 |
12 |
11 |
| |
英文表達能力 |
英文聽讀能力 |
專業英文 |
就業實務 |
資訊能力 |
整合創新 |
第二外語 |
熱誠抗壓 |
人際溝通 |
敬業合群 |
人文素養 |
服務學習 |
| |
30% |
0% |
40% |
20% |
0% |
5% |
0% |
0% |
0% |
5% |
0% |
0% |
|
| 中文課程大綱 |
本課程提供學生商務觀光接待方面所需的英文，透過單元的介紹學習到如何接待賓客；
教學以課本為主，輔以視聽教材，詳實介紹英文專用術語，並增進學生的專業英文能力。
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| 英/日文課程大綱 |
1. Making an Invitation
1-1 Confirmation Information
1-2 Logistics: Scheduling
2. Meeting Guests at the airport
2-1 Making Introductions
2-2 Transportation: Leaving Airport
2-3 Getting settled at the Hotel
3. Making travel plans
2-1 Flight and Hotel information
2-2 Negotiating Travel Plans
2-3 Confirming the schedule
4. Having a Formal Business Meeting
4-1 Company Overview
4-2 Meeting Local People
4-3 Trade Show
4-4 Future Cooperation
5. Giving the Guest a tour
Tour the Factory, Office, and the Trade Show
6. Escorting guesting around the town
6-1 Tour the famous Local spots, Events and Celebrations
6-2 Problems Solving
7. Sightseeing-Food and Shopping
7-1 Asking about Food Preferences
7-2 Making Food Recommendations
7-3 Gift Giving ad Saying Goodbye
8. Accomplishments of the Visit and Future Plans
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| 課程進度表 |
1. Chapter 1 Making Travel Arrangement
2. Chapter 2 Meeting Guests at the Airport
3. Chapter 3 A Night Out
4. Chapter 4 Talking New Business
5. Chapter 5 Having a Formal Business meeting
6. Chapter 6 Giving a Guest a Tour
7. Chapter 7 Discussing the Contract
8. Review
9. Mid-term Exam
10. Chapter 8 Escorting Guests Around Town
11. Chapter 9 Sightseeing
12. Chapter 10 Recreational Activities
13. Chapter 11 Translating for Guests
14. Chapter 12 Eating and Drinking
15. Chapter 13 Dealing with Special Situations
16. Chapter 14 Concluding the Trip
17. Review
18. Final Exam
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| 課程融入SDGs |
|
| 期考調查 |
| 期中考(第9週)考試方式 |
Role Play
|
| 期末考(第18週)考試方式 |
Role Play
|
| 其他週考試考試週次與方式 |
Weekly assignment, Quiz, Zuvio
|
|
| 教學方式與評量方式 |
| 課程學習目標 | 教學方式 | 評量方式 |
| 以主題式的課程內容，讓學生瞭解從出發前的準備與安排，到機場入關的程序，讓學生不只是在溝通上，甚至在旅遊實務上作相結合。 |
課堂講授
|
作業
（
期中
）
|
| 引導學生利用自身的英文能力，經由教師的講解，以及各種情境的模擬，使學生能與顧客在停留期間溝通自如。 |
課堂講授
|
作業
（
期末
）
|
| 以實物、表演或看影片方式使教學活化、學員易吸收。 |
課堂講授
|
作業
（
平時
）
筆試
（
平時
）
|
| 培養學生必備的英文能力，讓學生學到英文的同時也學習到企劃能力。 |
課堂講授
|
作業
（
平時
）
筆試
（
平時
）
|
|
| 指定用書 |
| 書名 |
Everything You Need to Know abut Receiving Guests
|
| 作者 |
賴世雄
|
| 書局 |
常春藤
|
| 年份 |
2011
|
| 國際標準書號(ISBN) |
9789867380654
|
| 版本 |
|
請同學尊重智慧財產權，使用正版教科書，不得非法影印，以免觸犯智慧財產權相關法令
。 |
| 參考書籍 |
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| 教學軟體 |
|
| 課程規範 |
請勿隨意曠課。病假公假喪假請出示證明文件才能進行補考和補交作業。事假一率不予補考補交。
Assessment:
Class participation (Zuvio and attendance), weekly test, weekly assignment: 50%
Mid-term Exam 25%
Final exam 25%
|